Clients are central to everything we do at CaseTeam. We serve multiple industries and offer a range of functional services—the industries we serve and the services we offer will expand as we grow.
CASETEAM partners with organizations across industries to “elevate aspirations and improve performance” by solving complex strategic, operational, and functional problems.​ We believe an enduring partnership evolves from a trusted advisory relationship that consistently delivers value.
Our effectiveness is amplified when we engage at every level of the organization to address specific challenges. However, we ask that the organization’s leader (CEO or equivalent) be aware of the engagement with CaseTeam to ensure that any effort we undertake on behalf of the organization is aligned with the executive agenda. This ensures that clients at every level in the organization engage CaseTeam on the most pressing issues, and there is executive support to solve those issues.
A distinctive and highly differentiated feature of CaseTeam is that we are a gen-AI and hybrid-native, infrastructure-light firm. This gives us the unique ability to make management consulting services accessible to more organizations and deliver clients a higher return on invested fees (ROIF) than is typical in the profession.
We generally work in the industries and provide the services described on our website. However, our growth aspirations mean that we continually strive to expand our industry and service coverage. We invite current and prospective clients to review the sections below on how we work with clients. We encourage prospective clients to contact us with any questions using the link below.
At CASETEAM, we are committed to engaging with clients while upholding our obligations to our communities and meeting societal expectations. Our client and topic selection criteria ensure that we only work with organizations and on topics that align with our values. These criteria include the organization’s mission, ethical practices, and societal impact. We also consider the potential positive impact of our work on the organization and its stakeholders. This transparent approach helps us maintain a high standard of service and ensures that our clients fully understand and are aligned with our engagement criteria. Results are unimpeachable when our work is of the highest quality and aligns with our values.
We aspire to serve a broad set of clients across industries and topics, with some exceptions noted below.
Confidentiality is a cornerstone of our professional standards at CaseTeam. We are resolute in our commitment to safeguarding our clients' privacy. Our policy is clear: we do not disclose client names and the services provided without written client consent except where legally required. We also require that clients do not disclose their engagement with us without prior written approval, ensuring a secure and confidential environment for all.
We ensure that different teams serve competing clients in the same sector and maintain strict boundaries, further protecting each client’s confidentiality and proprietary secrets. This commitment underscores our dedication to building trust and fostering a secure client environment.
CaseTeam has a unique operating model, which allows individual client members to work as part of a dedicated engagement team. This innovative approach reduces client problem-solving costs and enables them to sustain improvements after the engagement.
We require that client individuals have the necessary attributes for success (e.g., functional and problem-solving skills, technical experience), be seconded to the engagement team, overseen by CaseTeam’s engagement leader, and meet the same performance standards that we hold CaseTeam members to.
Our professional fees are based on a combination of the effort required to do the work and the value of the positive impact we generate for clients. We must deliver value that is a multiple of our fees, and our pricing structure reflects this commitment.
Our fees are not based on a set hourly rate or daily per diem but on the engagement’s specific needs and expected outcomes. We work closely with our clients to understand their needs and develop a customized fee structure that aligns with the expected outcomes of the engagement and their budget. This ensures that our clients get the most value for their investment and that our fees are directly tied to the impact we deliver.
